Frequently Asked Questions

Tips & Gratuities

Yes gratuities are greatly appreciated. Your Doorstep Delivery drivers utilize their own vehicles and they work very hard to make sure you receive your meals hot and delivered in a timely manner. A 15% tip is appreciated! It is NOT added to all orders.

How long will it take from time of ordering?

Doorstep Delivery will make every attempt possible to get your meals to you as quickly as possible. In most cases you can expect 45 to 55 minutes duration from receipt of your order till your meals are at your doorstep. Note that delivery time will vary for a number of circumstances, such as weather and traffic conditions, distance from restaurant to destination, special events and food preparation time. Please remember that all of our participating restaurants will be preparing your meals to order. We do suggest customers order in advance whenever possible to ensure a specific delivery time. Please notify our operator or specify when placing your order online.

How do I pay?

We accept cash, Visa, Master Card, Discover, American Express, & pre-approved business checks. Business/Corporate accounts can be set-up through our account manager at our office. We do not accept personal checks.

Is there a minimum order amount and what's the delivery fee?

Yes, there is a minimum food order of $12.50 per restaurant for delivery and a delivery fee of $3.99 per restaurant. These fees may vary by location.

What about drinks and plastic-ware?

Doorstep Delivery can provide you with individual 12oz cans or a 6 pack of sodas. We also offer bottled spring water in 16.9oz bottles. Plastic-ware can also be provided at a small charge.

My friends are coming over & not everyone is in the mood for Italian... Can I order from multiple restaurants?

Yes you can! Doorstep Delivery allows for multiple restaurant orders to a single destination. Order from 1,2,3,4 or even 5 restaurants! We will gladly pick up from each restaurant and deliver the food fresh and piping hot! Please be advised that there is a $12.50 minimum order per restaurant and the $3.99 delivery fee applies per restaurant.

Do we deliver outside our delivery area?

YES! We will happily deliver outside our normal delivery range for orders over $75. To do so, simply click on the "Order Now" or "Advanced Orders Button" and then at the top of the zip code page, click on where it says "Click Here" for outside our delivery range. If you have any questions, feel free to call us.

What if I am not satisfied with the service or meals?

Note: All sales are final.
* Doorstep Delivery will make every effort to make sure you are satisfied with our service and your meal.
* Doorstep Delivery requires all participating restaurants to package your meals according to your order. Your Doorstep Delivery driver will NOT open the packaging to verify accuracy or preparation of your meal.
*All of our delivery drivers are fully screened and are fully insured. Please contact our office with any complaints or concerns.

Will Doorstep Delivery accept my restaurant coupon?

We do not accept any coupons other than Doorstep Delivery coupons. Keep an eye out for our promotions!

How do I add a special request to my order?

Once item is selected click "Edit" then type in your special request.